Override the system defaults, but does not stop the autoclean you should create rules then it will stop
The Email Server is protected by Trend Server Protect anti-virus meaning 99% of viruses will be instantly removed from your email.
all Email accounts include a SPAM Filter as default, to view emails that have gone in to the spam filter or to change options / disable the spam filter login to the webmail client.
All Packages that include pop3 email will also have access to webmail.
Simply visit webmail.your-domain-name.com. / mail.your-domain-name.com.
The username is the full email address. The password is the same as the pop3 account password.
Yes we offer both POP3 and SMTP so you can use email from applications such as Microsoft Outlook.
We also offer port 49 as an additional port number for SMTP if your ISP blocks port 25 for outgoing mail.
**This only applies to Windows hosting**
If your emails have not arrived, its likely due to one of our advanced antispam services.
The first thing we would recommend you check is your webmail, on the left click Junk Email, if your email is showing in this folder, you can right click it, then go to mark and select not as spam. Then drag and drop the item to your inbox if it does not automatically transfer to your inbox.
If the email is not in your inbox or Junk folder, this is a sign that the senders mail server is not configured correctly, We use one of the best new methods of refusing spam emails, this is called greylistings, if the senders mail server is old or badly configured, this may not accept the email, the email would bounce back to the sender.
If you want to disable greylistings, in webmail, go to settings and click Account settings and tick "disable greylistings" this is on the first tab at the bottom, then click Save. Our usual antispam service will still scan your emails, but you may experience a small increase in Spam emails getting though.
From August 1st 2009, we have blocked email forwarding to free email addresses such as aol.com, aol.co.uk, yahoo.com, yahoo.co.uk, gmail.com, googlemail.com, hotmail.com, hotmail.co.uk, live.com, live.co.uk and att.com & Apple mail (mobileme/iCloud)
When spam is sent to your email address it gets forwarded to your free email address, the provider see us as being a spammer and blocks our email servers from being able to email the likes of AOL & Yahoo which then blacklists our servers.
To protect our customers we have blocked email forwarding from being able to be sent to these domain names.
Note this will not effect normal emailing, just Email Forwarding or Multi-Recipient addresses.
To share calendar systems in Smartermail, first you need to log in as a User:
Step 1) Click Settings
Step 2) Click My Shared Resources
Step 3) Click Add Share
Step 4) Select the Item to Share
Step 5) Click Next
Step 6) Select to Share with a Group or a User
Step 7) Choose a User
Step 8) Add User one per line
Step 9) Set the Access Level
Step 10) Read-Only – users can only read
Step 11) Full Control – users can modified share resource
Step 12) Availability-Only – Calendars only, used to check your availability for a meeting.
Step 13) Click Save
In order for a User to attach to this the shared resource.
Step 1) Login in as a User
Step 2) Click on Settings, Mapped Resource
Step 3) Click Attach to Resource
Step 4) All available shared resources will be displayed
Step 5) Click Attach to a specific resource
Step 6) Then, Click Save and you are done
Below is information in reference to email settings for mail clients such as Outlook, Outlook Express, Thunderbird etc.
Replace your-domain-name.com with your actual domain name.
Incoming Mail Server: mail.your-domain-name.com
Outgoing Mail Server: mail.your-domain-name.com
Username: (full email address) example: email@example.com
if you are using SMTP Services, ensure you enable SMTP Authentication
When checking my email I sometimes get error code 0x800CCC0E
This is usually a block by your security software such as Norton/Mcafeee AVG etc, or some other 3rd party security/firewall (ie zone alarm)
try disabling your security software then relaunch outlook and try again.
if this does not help try the following
Go to start> all programs > accessories > command prompt
type: netsh int ip reset
then press enter
try outlook again.
You may need to reboot your computer & routers if this problem continues.